Policy Statement

At Advanced Veterinary Care of Olathe, we provide the highest quality care for your pets. To ensure that we can offer timely and effective services to all our clients, we have implemented a No-Show Policy.

No-Show Policy

If a client fails to show up for an appointment or procedure without providing at least 24 hours’ notice on one occasion, a deposit will be required for scheduling any future appointments or procedures. The deposit amount will be communicated at the time of booking and will be applied toward the cost of the upcoming visit.

Reasons Behind the Policy

• Efficient Scheduling: Missed appointments disrupt our schedule, preventing other pets from receiving timely care. This policy helps us manage our time effectively and serve all our clients better.

• Resource Allocation: Preparing for an appointment requires staff time and resources. No shows lead to wasted resources that could have been allocated to other patients in need.

• Emergency and Urgent Care: As a clinic offering urgent care services, it is crucial to maintain an open and flexible schedule to accommodate emergency cases. Reducing no shows allows us to prioritize urgent needs without compromising on care quality.

• Respect for All Clients: This policy ensures that all clients receive the same opportunity for timely care and attention. By minimizing no shows, we can maintain a consistent and fair scheduling process for everyone.
  
  

​​​​​​​How to Avoid Deposits

To avoid the necessity of deposits for future appointments, please provide at least 24 hours’ notice if you need to cancel or reschedule. We understand that emergencies happen, and we will make every effort to accommodate unforeseen circumstances. Thank you for your understanding and cooperation. Our goal is to provide the best possible care for your pets, and your adherence to this policy helps us achieve that.